The 21st National Television Awards - Shortlist Voting Guidelines & Terms and Conditions

General guidelines:

These vote guidelines are for votes made by premium rate telephone service (PRTS), or via the website www.nationaltvawards.com (the ‘website’). Please note that it is not possible to vote via any other method not specified here.

Viewers can vote for their favourite nominee, from amongst a short-list of contenders (the “Short-list”) in the relevant categories, to win the 21st National Television Awards. Viewers may vote for one (1) nominee in each of the fifteen (15) categories as indicated on the official voting forms, and elsewhere as indicated.

Voting times:

The vote opens at 00.01 on 5th January 2016 and is closed at noon on 20th January 2016. Votes made or received outside of these specified times will not be counted. Voting times are liable to change and the Producer may suspend, withdraw or re-set voting at its sole discretion at any time. The Producer may at their sole discretion at any time change the rules for voting due to reasons beyond their control.

Voting restrictions:

You may vote in as many categories as you wish, but within each category you are only allowed to vote for one nominee and, if you are voting via the website, only the one time per email address. If you exceed the limit when voting via the website your votes will not be counted but you may still be charged where applicable.

If using PRTS to vote then the same phone number can be used up to 6 times. This is to allow multiple members of the same household to all vote once via one phone number. If this limit is exceeded you will hear a message informing you that you have reached the maximum number of votes for that phone number. You should not be charged for calls in excess of the limit.

The producer of the programme, (“the Producer),‘The 21st National Television Awards’ (the ‘programme’), their sub-contractors, subsidiary and/or agencies are committed to operating viewer voting fairly, and to preventing abuse of its systems. Hence, we reserve the right to disqualify votes if we have reasonable grounds to suspect, having regard to all circumstances and information available to us at the relevant time, that fraudulent voting has occurred, such that it is designed to excessively manipulate the outcome of the vote or otherwise.

There are two ways to vote:

1. Voting via PRTS phone:

To vote for a nominee(s) by phone, you will need to call the PRTS number 0905 647 2016 and follow the instructions given. You may vote for one nominee only in each category.

Each PRTS phone vote call costs 25p per minute plus your network access charge and should last no longer than 7 minutes. You need to call from a touchtone phone to register your votes. Please ask permission from the bill payer before voting and please dial carefully and sensibly. There will be no refund for the cost of any vote made or for any misdialled calls.

The closing date and time to receive votes via PRTS phone is noon on Wednesday 20th January 2016. Votes received after this date and time will not be counted.

If you are calling after the voting times have closed, you will hear a message stating that voting is now closed. You should not be charged for this call.

2. Voting via the website:

To vote for a nominee(s), you may go to the website and follow the instructions given there. You may vote for one nominee only in each category. Once you have made your selections (you must vote in at least one category) you must provide your name and a valid email address for your vote(s) to count and you must successfully pass through a CAPTCHA security device which will be in place to monitor multiple voting and ensure the integrity of the voting process and the Awards.

There is no charge for voting via the website, although internet service provider’s fees may apply. The closing date and time to receive votes via the website is noon on Wednesday 20th January 2016. Votes received after this date and time will not be counted.

Voting results:

The result of the vote will be based on the total of all valid votes via all valid voting methods and received by the closing date and time. Please note that votes that have been sent but not received or not validated, by the closing date and time will not be counted.

The results of this, the Short-list stage, will be added to those of the Long-list stage from October 2015 to determine the final result for each category.

The winners of each of the categories will be announced within the programme at the ceremony, to be broadcast live on ITV on Wednesday 20th January 2016. In the event of a tie, i.e. where two or more nominees receive joint highest votes, then the award will be shared between those nominees.

All voting, by all approved means, will be monitored by PromoVeritas, the independent broadcast verification service.

In the event of a technical failure or other circumstance beyond the Producer’s reasonable control that affects the vote, or any other decision which the vote would have determined, the Producer will calculate the outcome of the vote having regard to all circumstances and information available to them at the relevant time.

The Producer and their sub-contractors do not accept any responsibility whatsoever for any technical failure, interruption or malfunction or any other problem with any telephone network or line, system, server, provider, software or otherwise which may result in any votes not being properly received heard, registered or recorded, or for any votes incorrectly addressed, or lost in transit or for any irregularities, industrial action, or other disruption in the postal service, and we will not be held liable in any such event.

Nothing in these guidelines restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

The result of the vote will be based on the total of all valid votes via all valid voting methods and received by the closing date and time. Please note that votes that have been sent but not received or not validated, by the closing date and time will not be counted.

Queries/complaints:

If you have a query about your vote or about the competition, you may register your query by email at info@indigotelevision.co.uk. You will need to give the following information:

1. Your Name
2. The telephone number of the phone you called from if voting by PRTS phone
3. The time(s) you experienced problems
4. What problems you experienced when voting or entering the competition
5. If possible, your telephone network operator, e.g. BT, Cable & Wireless
6. A contact telephone number if different from number 2 above
7. Please confirm the number you have been dialling.

The Producer of the programme is: Indigo Television, 76 Marylebone High Street, London, W1U 5JU (Registered number in England 2067726).