The 19th National Television Awards – Short List Voting

General guidelines:

These vote guidelines are for votes made by premium rate telephone service (PRTS), or via the websites at www.itv.com/nta or www.nationaltvawards.com (the ‘websites’). Please note that it is not possible to vote via any other method not specified here.

Viewers can vote for their favourite nominee, from amongst a short-list of contenders (the “Short-list”) in the relevant categories, to win the 19th National Television Awards. Viewers may vote for one (1) nominee in each of the thirteen (13) categories as indicated on the official voting forms, and elsewhere as indicated.

Voting times:

The vote opens at 00.01 on 7th January 2014 and is closed at noon on 22nd January 2014. Votes made or received outside of these specified times will not be counted. Voting times are liable to change and the Producer may suspend, withdraw or re-set voting at its sole discretion at any time. The Producer may at their sole discretion at any time change the rules for voting due to reasons beyond their control.

Voting restrictions:

You may vote in as many categories as you wish, but within each category you are only allowed to vote for one nominee and, if you are voting via the website, only the one time per email address. If you are using PRTS then you may vote up to 6 times from the same number. This is to allow multiple members of the same household to all vote once via one landline. If you exceed the limit using PRTS you will hear a message informing you that you have already voted. You should not be charged where your PRTS phone vote call exceeds the voting limits. If you exceed the limit when voting via the website your votes will not be counted but you may still be charged where applicable.

The producer of the programme, (“the Producer),‘The 19th National Television Awards’ (the ‘programme’), their sub-contractors, subsidiary and/or agencies are committed to operating viewer voting fairly, and to preventing abuse of its systems. Hence, we reserve the right to disqualify votes if we have reasonable grounds to suspect, having regard to all circumstances and information available to us at the relevant time, that fraudulent voting has occurred, such that it is designed to excessively manipulate the outcome of the vote or otherwise.

There are two ways to vote:

1. Voting via PRTS phone:

To vote for a nominee(s) by phone, you will need to call the PRTS number 0901 888 2014 and follow the instructions given. You may vote for one nominee only in each category.

Each PRTS phone vote call costs no more than 26p per minute plus no more than a 15p connection charge from BT landlines and should last no longer than 7 minutes. Calls from other networks may be higher and mobiles will be considerably more. You need to call from a touchtone phone to register your votes. The total cost will be dependent on the voter’s network and the duration of the call. Please ask permission from the bill payer before voting and please dial carefully and sensibly. There will be no refund for the cost of any vote made or for any misdialled calls.

The closing date and time to receive votes via PRTS phone is noon on Wednesday 22nd January 2014. Votes received after this date and time will not be counted.

If you are calling after the voting times have closed, you will hear a message stating that voting is now closed. You should not be charged for this call.

2. Voting via the websites:

To vote for a nominee(s), you may go to the websites and follow the instructions given there. You may vote for one nominee only in each category. Once you have made your selections (you must vote in at least one category) you must provide your name and a valid email address for your votes to count and you must successfully pass through a CAPTCHA security device which will be in place to monitor multiple voting and ensure the integrity of the voting process and the Awards.

There is no charge for voting via the websites, although internet service provider’s fees may apply. The closing date and time to receive votes for the long list via the website is 23:59 on Friday 11th October 2013. Votes received after this date and time will not be counted.

Voting results:

The result of the vote will be based on the total of all valid votes via all valid voting methods and received by the closing date and time. Please note that votes that have been sent but not received or not validated, by the closing date and time will not be counted.

The results of this, the Short-list stage, will be added to those of the Long-list stage from September/October 2013 to determine the final result for each category.

The winners of each of the categories will be announced within the programme at the ceremony, to be broadcast live on ITV on Wednesday 22nd January 2014. In the event of a tie, i.e. where two or more nominees receive joint highest votes, then the award will be shared between those nominees.

All voting, by all approved means, will be monitored by PromoVeritas, the independent promotional verification service.

In the event of a technical failure or other circumstance beyond the Producer’s reasonable control that affects the vote, or any other decision which the vote would have determined, the Producer will calculate the outcome of the vote having regard to all circumstances and information available to them at the relevant time.

The Producer and their sub-contractors do not accept any responsibility whatsoever for any technical failure, interruption or malfunction or any other problem with any telephone network or line, system, server, provider, software or otherwise which may result in any votes not being properly received heard, registered or recorded, or for any votes incorrectly addressed, or lost in transit or for any irregularities, industrial action, or other disruption in the postal service, and we will not be held liable in any such event.

Nothing in these guidelines restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

The result of the vote will be based on the total of all valid votes via all valid voting methods and received by the closing date and time. Please note that votes that have been sent but not received or not validated, by the closing date and time will not be counted.


Queries or complaints

If you have a query about your vote or about any of the prize draws or competitions you may register your query by email at info@indigotelevision.co.uk. You will need to give the following information:

  1. Your Name
  2. The telephone number of the phone you called from if voting by PRTS phone
  3. The time(s) you experienced problems
  4. What problems you experienced when voting or entering any of the competitions/draws
  5. If possible, your telephone network operator, e.g. BT, Cable & Wireless
  6. A contact telephone number if different from above
  7. Please confirm the number you have been dialling.

The Producer of the programme and the Promoter of the competitions/draws is: Indigo Television, 76 Marylebone High Street, London, W1U 5JU (Registered number in England 2067726).