General guidelines

These vote guidelines are for votes made by premium rate telephone service (PRTS), or via the website at (the ‘website’) or by post on an official entry form. Please note that it is not possible to vote via any other method not specified here.

Viewers can vote for their favourite nominee, from amongst a long-list of contenders (the “Long-list”) in the relevant categories, to win the 20th National Television Awards. Viewers may vote for one (1) nominee in each of the fifteen (15) categories as indicated on the official voting forms, and elsewhere as indicated.

Voting times

The vote opens at 00.01 on Tuesday 14th October 2014 and is closed at 23:59 on Sunday 26th October 2014. Votes made or received outside of these specified times will not be counted. Voting times are liable to change and the Producer may suspend, withdraw or re-set voting at its sole discretion at any time. The Producer may at their sole discretion at any time change the rules for voting due to reasons beyond their control.

Voting restrictions

You may vote in as many categories as you wish, but within each category you are only allowed to vote for one nominee and, if you are voting via the website, only the one time per email address. If you are using PRTS then you may vote up to 6 times from the same number. This is to allow multiple members of the same household to all vote once via their one phone number. If you exceed the limit using PRTS you will hear a message informing you that you have already voted. You should not be charged where your PRTS phone vote call exceeds the voting limits. If you exceed the limit when voting via the website your votes will not be counted but you may still be charged where applicable.

The producer of the programme, (“the Producer),‘The 20th National Television Awards’ (the ‘programme’), their sub-contractors, subsidiary and/or agencies are committed to operating viewer voting fairly, and to preventing abuse of its systems. Hence, we reserve the right to disqualify votes if we have reasonable grounds to suspect, having regard to all circumstances and information available to us at the relevant time, that fraudulent voting has occurred, such that it is designed to excessively manipulate the outcome of the vote or otherwise.

There are three ways to vote

1. Voting via PRTS phone:

To vote for a nominee(s) by phone, you will need to call the PRTS number 0901 888 2015 and follow the instructions given. You may vote for one nominee only in each category.

Each PRTS phone vote call costs no more than 26p per minute plus no more than a 15p connection charge from BT landlines and should last no longer than 7 minutes. Calls from other networks may be higher and mobiles will be a lot more. You need to call from a touchtone phone to register your votes. The total cost will be dependent on the voter’s network and the duration of the call. Please ask permission from the bill payer before voting and please dial carefully and sensibly. There will be no refund for the cost of any vote made or for any misdialled calls.

To select the nominee in the category you wish to vote for you are required to refer to the code number for each nominee within the categories as printed in the relevant publications, or as stated on the official voting form. This form can be obtained by calling 0844 646 2060 before 23:59 on Tuesday 21st October 2014 and leaving your details as requested. Calls cost 5p from a BT Landline, other networks may be higher and mobiles will be a lot more.

The closing date and time to receive votes via PRTS phone is 23:59 on Sunday 26th October 2014. Votes received after this date and time will not be counted.

If you are calling after the voting times have closed, you will hear a message stating that voting is now closed. You should not be charged for this call.

2. Voting via the websites:

To vote for a nominee(s), you may go to the website and follow the instructions given there. You may vote for one nominee only in each category. Once you have made your selections (you must vote in at least one category) you must provide your name and a valid email address for your votes to count and you must successfully pass through a CAPTCHA security device which will be in place to monitor multiple voting and ensure the integrity of the voting process and the Awards.

There is no charge for voting via the websites, although internet service provider’s fees may apply. The closing date and time to receive votes for the long list via the website is 23:59 on Sunday 26th October 2014. Votes received after this date and time will not be counted.

3. Voting by Post:

To vote by post, you must fill in an official voting form or where the voting appears in the relevant publications and send it with your name and address and with the correct postage paid send to The 20th National Television Awards, PO Box 16552, Birmingham, B25 9GB.

Forms that do not have a complete name and address will not be counted as this information is used to monitor multiple voting. Photocopies or other duplication of these voting forms will not be accepted. Vote forms sent in by post are deemed received upon arrival. Voting forms sent without the correct postage, or those sent to any other address will not be counted.

All postal votes for the long list must reach the above address by 23:59 on Sunday 26th October 2014. The producer of the programme, their sub-contractors, subsidiary and/or agencies accepts no responsibility for any votes, which do not arrive at this address by the closing date. Votes received after this date and time will not be counted.

Voting results

The result of the vote will be based on the total of all valid votes received via all valid voting methods and by the closing date and time. Please note that votes that have been sent but not yet received or validated by the closing date and time will not be counted.

Up to four nominees from each of the 15 categories with the most votes will go forward to be included in a shortlist of nominees (the ‘Shortlist’). In the event of a tie, where two or more nominees receive the same amount of votes, the tied nominees will all be put forward for the Shortlist stage of voting – dates to be announced.

The nominee from each category with the most votes after the Shortlist voting will be awarded the National Television Award.

In the event of a technical failure or other circumstance beyond the Producer’s reasonable control that affects the vote, or any other decision which the vote would have determined, the Producer will calculate the outcome of the vote having regard to all circumstances and information available to them at the relevant time.

The Producer and their sub-contractors do not accept any responsibility whatsoever for any technical failure, interruption or malfunction or any other problem with any telephone network or line, system, server, provider, software or otherwise which may result in any votes not being properly received heard, registered or recorded, or for any votes incorrectly addressed, or lost in transit or for any irregularities, industrial action, or other disruption in the postal service, and we will not be held liable in any such event.

Nothing in these guidelines restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

The result of the vote will be based on the total of all valid votes via all valid voting methods and received by the closing date and time. Please note that votes that have been sent but not received or not validated, by the closing date and time will not be counted.

The Prize Draw

All those who vote at Longlist stage who are over 18 and reside in the UK can enter into enter a prize draw by ticking the appropriate box and providing their contact details where instructed when voting via one of the methods as specified. The first two entries drawn at random in a draw to be conducted w/c 10th November 2014 by PromoVeritas, the independent promotional verification service, from all eligible entries will each be winner of the prize. Entries on behalf of another person are invalid and will not be considered. Only one entry per person.

The Prizes: 2 x pairs of VIP tickets for the winner and a companion to attend the National Television Awards ceremony at London’s O2 Arena on 21st January 2015 together with one night’s hotel accommodation (shared, with breakfast) and transport from the hotel to the venue and back.

It is the responsibility of each winner to ensure that they and their companion are available to take up the prize on the relevant date as specified by the prize provider as there is no cash equivalent or alternative prize and the prize is non-transferable and non changeable. It is a requirement that either the winner must be aged 18 or over, and they may be required to provide proof of age and eligibility. The prize is subject to restrictions and to availability. The prize provider may vary any element of the prize. For the avoidance of doubt, the prize excludes all other costs and expenses not stated above such as travel to London and meals. Other restrictions apply. The Promoter is not liable for any costs, liabilities, damages or losses or for any medical conditions aggravated or incurred in taking up the prize.

Winners will be contacted at least three weeks in advance of the ceremony taking place, either via the email address or the phone number they provided when entering the prize draw. The Producer and/or the prize provider will not be able to amend contact information provided once entry to the competition has been made. Reasonable efforts will be made to contact a winner. Failure to respond and/or provide an address for delivery with two weeks of first notification may result in forfeiture of the prize. If they cannot be contacted, or are unable to comply with these terms and conditions and take up the prize as specified, the Producer reserves the right to offer the prize to the next eligible entrant drawn at random.

Winners’ names and counties will be available from the Producer after 30th November 2014.

The Promoter accepts no responsibility for late, incomplete, incorrectly submitted, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction, transmission interruption, communications failure or otherwise.

The prizes are not transferable or exchangeable and cannot be redeemed for cash or any other form of compensation. In the event for any reason the prize winners do not take an element of the prize at the time stipulated by the Promoter, then that element of the prize will be forfeited by the winners and neither cash nor any other form of compensation will be supplied in lieu of that element of the prize. If for any reason a prize is not available, the Promoter reserves the right to substitute another prize for it, in its sole discretion, of equal or higher value.

Bulk entries made from trade, consumer groups or third parties will not be accepted.  Incomplete or illegible entries, entries by macros or other automated means, and entries which do not satisfy the requirements of these terms and conditions in full will be disqualified and will not be counted.  If it becomes apparent that a participant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that participant’s entries into the promotion in a way that is not consistent with the spirit of the promotion, that person’s entries will be disqualified and any prize will be void. 

If a winner’s entry is deemed not to comply with these conditions of entry, the entry will be disqualified and the prize not awarded.

The winners agree to comply with the reasonable requests of the Promoter and its agents and further agree to be bound by any reasonable terms imposed on them by the provider of the prize.

The winners must, at the Promoter’s request, participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the prize, free of charge, and they consent to the Promoter using their name and images in promotional material.

The Promoter reserves the right to publish the names and counties of residence of the winner.

The names and counties of the winners may be obtained by sending a stamped SAE to the promoter at the address below for a period of one month following the Closing Date.

The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. See our privacy policy here. The participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries.

If you attempt to compromise the integrity or the legitimate operation of this promotion by hacking or by cheating or committing fraud in any way, we may seek damages from you to the fullest extent permitted by law. Further, we may ban you from participating in any of our future promotions, so please play fairly.

The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion or accepting or using the prize except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

These terms and conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.

The Promoter cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this promotion agree that the Promoter will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize or from participation in this promotion. Nothing in this clause shall limit the Promoter’s liability in respect of death or personal injury arising out of its own negligence or arising out of fraud.

By entering this Promotion you (the “participant”) agree to be bound by these terms and conditions.

If you have a query about your vote or about any of the prize draws or competitions you may register your query by email at You will need to give the following information:

1. Your Name
2. The telephone number of the phone you called from if voting by PRTS phone
3. The time(s) you experienced problems
4. What problems you experienced when voting or entering any of the competitions/draws
5. If possible, your telephone network operator, e.g. BT, Cable & Wireless
6. A contact telephone number if different from above
7. Please confirm the number you have been dialling.

The Producer of the programme and the Promoter of the competitions/draws is: Indigo Television, 76 Marylebone High Street, London, W1U 5JU (Registered number in England 2067726).