Shortlist Voting Guidelines

A. General guidelines:

There are two ways that you can vote at Shortlist stage:

  1. By Premium Rate Telephone Service (‘PRTS’)
  2. Via (the ‘Website’)

No other voting options are allowed. Voting by post is not permitted for the Shortlist vote.

There are two stages to the voting. The first stage took place in October 2018. Viewers could vote for their favourite contenders from amongst a long-list of shows and stars (“the Longlist”) in 14 categories.

This second stage is the Shortlist vote (“the Shortlist”), featuring 5 nominees with the most votes in each category from the Longlist. Voting for the Shortlist opens on Monday 7th January 2019 and closes on Tuesday 22nd January 2019 and votes from both the Longlist and Shortlist stages are added together to create the results that will be broadcast in the live show.

B. Voting times:

The Shortlist vote opens at 1:15p.m. GMT on Monday 7th January 2019 and closes at 12:00p.m. (noon) GMT on Tuesday 22nd January 2019. Votes made or received outside of these specified times will not be counted.

C. Voting restrictions:

At the Shortlist, you may vote in as many categories as you wish, but within each category you are only allowed to vote for one nominee and, if you are voting via the Website, only the one time per email address. If you exceed the limit when voting via the Website your votes will not be counted but you may still be charged where applicable. For the purposes of the Shortlist, Website votes received from IP addresses outside of the UK, Eire and the Channel Isles will not be counted.

If you are voting by PRTS, then to allow multiple members of the same household to vote via the one phone number, the system will permit up to 3 calls from the same number. If this limit is exceeded, you will hear a message saying that no more votes can be accepted. You should not be charged where your PRTS phone vote call exceeds the voting limit.

The Producer of the programme (“the Producer”), ‘The 24th National Television Awards’ (“the Programme”), their sub-contractors, subsidiary and/or agencies are committed to operating viewer voting fairly, and to preventing abuse of its systems. Hence, the Producer reserves the right to disqualify votes if the Producer or their agents have reasonable grounds to suspect, having regard to all circumstances and information available to them at the relevant time, that fraudulent voting has occurred, such that it is designed to excessively manipulate the outcome of the vote or otherwise.

D. Voting Details

(i) Voting via PRTS phone:

To vote by phone, call the premium rate telephone number 0905 647 2019 and follow the instructions given to vote across any or all 14 categories, but only once in each category.

Calls cost 25p per minute plus your network access charge and should last no longer than 7 minutes. The total cost will be dependent on your network and the duration of the call.

Please ask permission from the bill payer before voting and please dial carefully. There will be no refund for the cost of any vote made or for any misdialled calls.

The closing date and time to receive votes via PRTS phone is 12:00 p.m. (noon) on Tuesday 22nd January 2019. Votes received after this date and time will not be counted.

If you are calling after the voting has closed, you will hear a message stating that voting is now closed. You should not be charged for this call.

(ii) Voting via the Website:

To vote via the Website, go to and follow the instructions given there. You may vote for one nominee only in each category. Once you have made your selections (you must vote in at least one category), you must provide your name and a valid email address for your vote to count and you must successfully pass through a CAPTCHA security device in order to validate your vote and ensure the integrity of the voting process and the Awards.

There is no charge for voting via the Website, although internet service provider’s fees may apply. The closing date and time to receive votes for the Shortlist via the Website is 12:00 p.m. (noon) on Tuesday 22nd January 2019. Votes received after this date and time will not be counted.

E. Voting results:

The result of the vote will be based on the total of all valid votes received via all valid voting methods and by the closing date and time. Please note that votes that have been sent but not received or validated by the closing date and time will not be counted.

The results of this, the Shortlist stage, will be added to those votes received at Longlist stage to determine the final result for each category and for each category, the nominee with the highest combined number of votes from the Shortlist and Longlist stages will win. The results will be announced on the live TV Awards Programme. In the event of a tie, where two or more nominees receive joint highest votes, the award will be shared between those nominees (and both nominees will be announced as joint winners).

It is intended that the TV Awards Programme will be broadcast live on Tuesday 22nd January 2019, at 7:30p.m. on ITV. In the event of unforeseen circumstances, the TV Awards Programme may be broadcast at an alternative time.

F. General:

In the event of a technical failure or other circumstance beyond the Producer’s reasonable control that affects the vote, or any other decision which the vote would have determined, the Producer will calculate the outcome of the vote having regard to all circumstances and information available to them at the relevant time.

The Producer and their sub-contractors do not accept any responsibility whatsoever for any technical failure, interruption or malfunction or any other problem with any telephone network or line, system, server, provider, software or otherwise which may result in any votes not being properly received heard, registered or recorded, or for any votes incorrectly addressed, or lost in transit or for any irregularities, industrial action, or other disruption and the Producer will not be held liable in any such event.

Votes made online using anonymised data (including but not limited to the use of disposable/single-use email addresses, or data masking applications), may be invalidated and not count towards the final voting result.

If you attempt to compromise the integrity or the legitimate operation of this vote by hacking or by cheating or committing fraud in any way, the Producer may seek damages from you to the fullest extent permitted by law. Further, the Producer may ban you from participating in any of the Producer’s future award show voting, so please play fairly.

Any personal data relating to individual voters will be used solely for the purposes of these awards by Producer and/or by any agent appointed by it to assist with running these awards on behalf of the Producer and will not be disclosed to a third party for any other purpose without the individual’s prior consent. By voting, you consent to the use of your personal data by the Producer and/or any agent appointed by the Producer for the purposes of administering these awards. To see our privacy policy, visit:

Nothing in these guidelines restricts your statutory rights as a consumer. For more details on your statutory rights you should contact your local Trading Standards Office or Citizen's Advice Bureau.

These Terms and Conditions are governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.

If you have a query about your vote you may register your query by email at You will need to give the following information:

  1. Your Name
  2. The telephone number of the phone you called from if voting by PRTS phone.
  3. The time(s) you experienced problems.
  4. What problems you experienced when voting.
  5. If possible, your telephone network operator, e.g. BT, Cable & Wireless.
  6. A contact telephone number if different from above.
  7. Please confirm the number you have been dialling.

The Producer of the Programme is: Indigo Television Ltd, 76 Marylebone High Street, London, W1U 5JU (Registered number in England 2067726).